Terms And Conditions

Pet Care

1. The full boarding fee is payable for each day or part of a day save that no fee will be made for the day of collection if your pet is collected between 8:00am and 12.00pm.
2. No pet shall be accepted for boarding unless in good health, and you warrant that to the best of your knowledge and belief that your pet on admission for pet care is in good health and not suffering from or carrying any infectious or contagious disease and has not been in contact with any such disease within the last 30 days.  Admission for dog care will be refused without a valid certificate of inoculation against distemper/ hepatitis/ leptospirosis/ parvovirus and infectious bronchitis (kennel cough).  Admission for cat care will be refused without a valid certificate of inoculation against feline enteritis and cat flu.  If any pet is deemed to require flea/tick or worming treatment on admission, treatment shall be carried out and a fee for this payable on departure.
3. In the event of a pet becoming ill a vet will be called in where necessary.  If treatment or surgery is recommended every effort will be made to contact you, or an emergency contact provided by you, at the address and/or contact number stated on the registration form to obtain your consent, but in case contact cannot be made, you agree to accept the decision of the vet selected by us.
4. All pets are insured through the agency of Home From Home Pet Care Ltd against loss or illness contracted whilst in our care.  Details are available upon request.  Subject thereto you will be responsible for all vet fees and the cost of all medication.
5. All charges and fees are to be paid at the time of departure and no pet shall be released from our care until payment has been made in full.
6. Notwithstanding acceptance of a booking for pet care, the right is reserved to refuse admission to any pet which in the opinion of the management is of a ferocious nature or otherwise unsuitable for pet care.
7. All reasonable care will be taken of your pet, but pets in our care are nonetheless cared for by us entirely at your risk.
8. The right is reserved to re-home any pet not collected within 14 days of the date arranged if no communication is received from you and reasonable efforts to contact you have failed.  In the event we deem it necessary to re-home your pet due to abandonment all fees shall be payable by you up to the point of re-homing.  An administration charge shall also be payable by you for re-homing your pet and criminal charges could be brought against you for animal abandonment.
9. The right is reserved to charge the full pet care fee for the entire period booked if you pet is collected prior to the date arranged.
10. All deposits payable for pet care are non-refundable and non-transferable.
11. Discounts given for bookings over 28 days are only applicable to dates outside of our peak seasons.  Peak season dates are between 25th July to 5th September and 23rd December to 3rd January.  Any bookings that fall within these dates are not subject to a discount.

Dog Training

1. All dogs need to be vaccinated against distemper/ hepatitis/ leptospirosis/parvovirus and infectious bronchitis (kennel cough).  Proof of up-to-date vaccinations are required in the form of a vaccination certificate which must be seen on the initial assessment.
2. All pre-paid course fees are only refundable in full if you cancel at least 28 days prior to the course commencement date.  Cancellations made between 27 days and 15 days of the course commencement date, 50% of the pre-paid course fees shall be refunded.  Cancellations made 14 days through to the course commencement date shall be entirely non-refundable.
3. The free training pack is a one time only offer on first 6 week course taken.  All subsequent training courses are not applicable to this offer.